Terms

Terms And Conditions

By giving your items to First Laundromat or DC Wash House, you agree to the following terms and conditions:

Minimum Order Size

Drop Off Wash & Fold order minimum is 12 pounds.  $25 Minimum for home delivery.

Non-payment

Payment to be provided before clothes delivered.

Unclaimed items

Customers have up to 30 days to claim their property . Any property not claimed within 30 days of the original pick up date will be donated to charity.

Damaged Property

We follow the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to anscelary items such as belts, buttons, beads, ties or zipper pulls. Arete Personal Services, Inc.’s  liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.Any damaged items must be reported via email to support@firstlaundromat.com and returned to us for inspection within 5 business days.
 

Lost Items

Any lost items must be reported via email to support@firstlaundromat.com within 5 business days. First Laundromat makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by First Laundromat will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed.

When using our home delivery service, First Laundromat is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.

Loose Items

Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Personal Property

We are not responsible for any personal property left with us besides clothing.  We will notify you of any items found along with your clothes and do our best to maintain them until you pick the item(s) up.

 

Turnaround Time

Service days and turnaround time vary by location. First Laundromat will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

Get in Touch

Have a question or concern? Contact us and we’ll respond within twenty-four business hours.